Privacy Statement & Cookies Policy
Last updated: August 28, 2019
1. PRIVACY STATEMENT & COOKIES POLICY
Tax Credit Group, Inc. (“us”, “we”, or “our”) uses cookies on the https://www.taxcreditgroup.com website (the “Service”). By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.This Privacy Statement explains how we use and disclose Personal Information that we collect from people who visit our websites and otherwise engage with us in online business activities.
2. TYPES OF PERSONAL INFORMATION
This Privacy Statement explains our practices with regard to “Personal Information” collected by TCG for its own business purposes. Personal Information is any information that can be used to identify, locate or contact you. Personal Information also includes other information that may be associated with your Personal Information. We may collect the following types of Personal Information:Contact Information that allows us to communicate with you, such as your name, username, mailing address, telephone numbers, email address or other addresses that allow us to send you messages.Relationship Information that helps us do business with you, such as the types of products and services that may interest you, information on your company’s size, geographic locations, creditworthiness and demographics.Transaction Information about how you interact with TCG, including purchases, inquiries, customer account information, and information about how you use the TCG websites and applications.
3. HOW TCG COLLECTS PERSONAL INFORMATION
In many cases, we collect Personal Information directly from you. We will ask you for Personal Information (including Contact Information and Relationship Information) when you interact with us, such as registering on our websites, signing up to receive a newsletter, or making a purchase. We may collect additional Relationship Information from third party data suppliers who enhance our files and help us better understand our customers.When you purchase products or services from TCG, we collect Transaction Information. We also collect Transaction Information when you visit our website, use our applications or contact us, such as for customer service purposes.If you interact with us online, we use cookies and other technological tools to collect information about your computer and your use of our website and applications. We treat this information as Personal Information when it is associated with your Contact Information.
4. HOW TCG USES PERSONAL INFORMATION
TCG uses your Personal Information to:Fulfill your requests for products or services and for related activities, such as product and service delivery, customer service, account management, support and training and to provide other services related to your relationship with TCG;Provide you with marketing communications and offers for products and services from TCG and, in some cases, our partners, including offers targeted based on your interests, business characteristics and location;
Administer surveys and other promotional events;Determine if you are eligible for certain products, services or offers;Provide you with additional information that may be of interest, such as TCG news and announcements and technical service bulletins; and Manage our everyday business needs, such as payment processing and financial account management, product development, contract management, website administration, forum management, fulfillment, analytics, security and fraud prevention, corporate governance, reporting and legal compliance, and business continuity.
5. WHY PERSONAL INFORMATION IS DISCLOSED BY TCG
TCG understands that you do not want to us to provide your Personal Information to third parties for their own marketing purposes. We limit our sharing of your Personal Information as follows:We may also disclose Personal Information where needed to affect the sale or transfer of business assets, to enforce our rights, protect our property, or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.Please note that we may also use and disclose information about you that is not personally identifiable. For example, we may publish reports that contain aggregated and statistical data about our clients. These reports do not contain any information that would enable the recipient to contact, locate or identify you. These reports also do not contain any identifiable company information.
6. YOUR CHOICES
You can always limit the information you provide to TCG. You can also limit the communications that TCG sends to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” at the bottom of any email we send you.Please note that even if you opt-out of promotional emails, we may still need to contact you with important transactional information about your account. For example, even if you opt-out of emails, we may still send you activity confirmations and account statements.
7. ACCESS AND CORRECTION
TCG respects your right to access and correct your Personal Information. If you have an online account, you can log into your account at any time to access and update the information you have provided to us. Additionally, TCG complies with all laws regarding access and correction. If you need assistance updating your Personal Information, please contact us via email to info@taxcreditmgmt.com. You can also write us at the address on Contact Us section below. If you send us a letter, please provide your name, address, email address, and detailed information about the change you would like to make.
8. INFORMATION SECURITY
TCG has implemented an information security program that contains administrative, technical and physical controls that are designed to safeguard your Personal Information. For example, we use industry-standard encryption technology to secure Sensitive Personal Information when it is being collected and transmitted over the Internet as well as firewalls, site monitoring and intrusion detection software.Please note that you should also take steps to protect yourself, especially online. When you register at TCG websites, choose a strong password, and do not use the same password that you use on other sites. Do not share your password with anyone else. TCG will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also remember to sign out of the website and close your browser window when you have finished your work. This is to ensure that others cannot access your Personal Information and correspondence if others have access to your computer.
9. DATA COLLECTION
When you visit our website we collect certain Transaction Information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.For example, when you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognize you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud. In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. All browsers are different, so visit the “help” section of your browser to learn about cookie preferences and other privacy settings that may be available. We collect many different types of information from cookies and other technologies. For example, we may collect information from the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the IP address assigned to the device you use to connect to the Internet. An IP address is a unique number that devices use to identify and communicate with each other on the Internet. We may also collect information about the website you were visiting before you came to TCG and the website you visit after you leave our site.In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without any reference to Personal Information. For example, we use information we collect about all website users to optimize our websites and to understand website traffic patterns.In some cases, we do associate the information we collect using cookies and other technology with your Personal Information. This Privacy Statement applies to the information when we associate it with your Personal Information.
10. COOKIES
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
11. HOW TCG USES COOKIES
When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:
To enable certain functions of the Service
To provide analytics
To store your preferences
12. TYPES OF COOKIES
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:Essential cookies- We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.
Accounts-related cookies. We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the “remember me” functionality.
Analytics cookies- We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.
Third-party cookies- In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
13. CHOICES REGARDING COOKIES
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser’s official web pages.
14. ADDITIONAL INFORMATION ABOUT COOKIES
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/
15. CHANGES TO THIS PRIVACY STATEMENT & COOKIES POLICY
From time to time, we may update this Privacy Statement to reflect new or different privacy practices. We will place a notice online when we make material changes to this the Privacy Statement. Additionally, if the changes will materially affect the way we use or disclose previously-collected Personal Information, we will notify you about the change by sending a notice to the primary email address associated with your account.
16. HOW TO CONTACT US
Please contact us if you have any questions, comments or complaints if you believe that TCG has not handled your personal information properly or that it has breached its privacy obligations, your complaint may be directed at TCG’s Office
You can reach us via mail:
ATTN: Website Administrator
Tax Credit Group, Inc.
3500 Dodge Street Suite 302
Dubuque, IA 52003